Frequently Asked Questions

Everything you need to know about your Sylvanian Store Keepers experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the domestic region, while express options are available at checkout for 1-2 day delivery.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the garments are in their original condition to receive a full refund.

Do you provide international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated during the checkout process.

How can I track my package?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.